**KI R K B. JE N S E N, M D , M B A , F A C EP**  
**E X P E R T O N P A T I E N T F L O W O P T I M I Z A T I O N, A D V I S O R T O P O T E N T I A A N A L Y T I C S**

## SELECT PUBLICATIONS

**Books**  
Strauss, Rob, and Thom Mayer. Strauss and Mayer’s Emergency Department Management 2nd Edition. Kirk Jensen-Senior Associate Editor and Co-Author. American College of Emergency Physicians; October 2021.  
Jensen, Kirk and Thom Mayer. The Patient Flow Advantage: How Hardwiring Hospital-Wide Flow Drives Competitive Performance. Gulf Breeze, FL: Fire Starter Publishing, 2015.  
Jensen, Kirk, and Jody Crane. “Optimizing patient flow through the emergency department.” Emergency Department Leadership and Management. Cambridge, MA: Cambridge University Press, 2014. 247-256.  
Jensen, Kirk, Dan Kirkpatrick, and Thom Mayer. “Staffing models.” Emergency Department Leadership and Management. Cambridge, MA: Cambridge University Press, 2014. 212-222.  
Jensen, Kirk, and Daniel Kirkpatrick. The Hospital Executive's Guide to Emergency Department Management, 2nd Edition. Marblehead, Massachusetts: HCPro, 2014.

Strauss, Rob, and Thom Mayer. Strauss and Mayer’s Emergency Department Management. Associate Editor and Co-Author Kirk Jensen. New York, NY: McGraw-Hill, 2014.

Jensen, Kirk. “Emergency Department Crowding: The Nature of the Problem and Why It Matters” and “Improving Patient Satisfaction Through Flow,” Patient Flow: Reducing Delay in Healthcare Delivery, Second Edition. New York, NY: Springer, 2013. 97-106; 429-446.

Weintraub, Barbara, Kirk Jensen, and Karen Colby. "Improving Hospitalwide Patient Flow at Northwest Community Hospital." Managing Patient Flow in Hospital: Strategies and Solutions. 2nd ed. Oakbrook Terrace, Illinois: Joint Commission Resources, 2009. 129-151.

Jensen, Kirk and Thom Mayer. Hardwiring Flow: Systems and Processes for Seamless Patient Care. Gulf Breeze, FL: Fire Starter Publishing, 2009.

Jensen, Kirk, Thom Mayer, Shari Welch, and Carol Haraden. Leadership for Smooth Patient Flow. Chicago, Illinois: Health Administration Press, 2007.

**Articles**  
Mayer, T., Jensen, K. “Hardwiring hospital-wide flow to drive sustainable competitive Performance” Henry Stewart Publications 2397-1053 (2018) Vol. 2, 4 1–15 Management in Healthcare  
Rutherford PA, Provost LP, Kotagal UR, Luther K, Anderson A. Achieving Hospital-wide Patient Flow. IHI White Paper. Cambridge, Massachusetts: Institute for Healthcare Improvement; 2017. (Available at [www.ihi.org](http://www.ihi.org/))  
Mayer, Thom, and Jensen Kirk. "The Business Case for Patient Flow." Healthcare Executive 27.4 July/Aug. 2012: 50-53.  
Resar, Roger, Kevin Nolan, Deborah Kaczynski, and Kirk Jensen. “Using Real-Time Demand Capacity Management to Improve Hospital-Wide Patient Flow.” The Joint Commission Journal on Quality and Patient Safety, 37.5, May 2011.  
Jensen, Kirk. “Expert Consult: Interview with Kirk Jensen.” ED Overcrowding Solutions Premier Issue. Overcrowdingsolutions.com. 2011.

Jensen, Kirk. “Achieving Success in an Increasingly Complicated Environment: Key Strategies for Improving ED Patient Flow. Urgent Matters E-Newsletter, 6.2, November/December 2009.  
Mayer, Tom and Kirk Jensen. “Editorial: Improving the return on investment in healthcare by applying Lean Management and Six Sigma principles.” Int. J. Six Sigma and Competitive Advantage, 4.3, 2008.  
Jensen, Kirk, and Jody Crane. "Improving patient flow in the emergency department." Healthcare Financial Management Nov. 2008: I-IV.  
Jensen, Kirk and Shari Welch. “The Concept of Reliability in Emergency Medicine.” Am J Med Qual. 2007 Jan-Feb;22(1):50-8.  
Kirk Jensen, MD, FACEP; “Quality Improvement as a Route to Error Reduction and Patient Safety”, ACEP CQI Newsletter 2001  
Kirk Jensen, MD, FACEP; “The True Cost of a Patient Complaint,” ACEP CQI Newsletter, Spring 2000  
James Espinosa, MD, Linda Kosnick, RN, Kevin Nolan, MS, Mike Clark, RN, Kirk Jensen, MD, FACEP; “Unique Collaboration Targets Delays, Learn from the Impressive Results of 31 ED’s,” American Health Consultants ED Management Newsletter; Vol. 10, No. 10 October 1998  
Linda Kosnick, RN; James Espinosa, MD; Mike Clark, RN; Kirk Jensen, MD, FACEP; “Reducing Delays in the Emergency Treatment of Acute Myocardial Infarctions Through Collaborative Pathways”

Kirk Jensen, MD, FACEP; Mike Clark, RN, BSN; “Improvement Project”, Institute for Healthcare Improvement Collaborative, Continuous Quality Improvement Newsletter, American College of Emergency Physicians, Vol. 5 No. 2 August 1998